Privacy Policy of proxel.com

Data Controller

Proxel S.r.l.
Registered Office: Via Pirandello 1 – 17100 Savona (SV) – Italy
Operational Office: Via Val Della Torre 39 – 10149 Turin (TO) – Italy
VAT / Fiscal Code: IT 01067040095
PEC: proxel.srl.savona@pec.it

Owner Contact Email: info@proxel.com

Types of Data collected

Among the Personal Data collected by this Application, either independently or through third parties, there are: Technical Cookies, Analytics Cookies, Usage Data, First Name, Last Name, Company Name, Phone Number, Email Address, Website, and details provided in contact messages.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific explanation texts displayed prior to data collection.
Personal Data may be freely provided by the User (e.g., to request information via contact form) or, in the case of Usage Data, collected automatically during the browsing of this Application.
Unless otherwise specified, Data requested in the contact form are necessary to respond to User requests. If the User refuses to communicate them, it may be impossible for this Application to provide the requested information or support. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Application or third-party service providers used by this Application is intended to provide the Service requested by the User, in addition to any other purposes described in this document and in the Cookie Policy.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and guarantees that they have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Mode and place of processing the collected Data

Method of processing

The Data Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the indicated purposes. In addition to the Data Controller, in some cases, other parties involved in the organization of this Application (administrative, commercial, legal personnel, system administrators) or external parties (such as third-party technical service providers, hosting providers, IT companies) appointed, if necessary, as Data Processors by the Controller, may have access to the Data. The updated list of Processors can always be requested from the Data Controller.

Legal basis of processing

The Data Controller processes Personal Data relating to the User if one of the following conditions applies:

• Response to Requests / Pre-contractual Measures: Processing is necessary to respond to inquiries sent by the User (e.g., product info, quote requests, or technical support);
• Consent: The User has given consent for one or more specific purposes (e.g., optional newsletter subscription or use of non-technical cookies);
• Legal Obligation: Processing is necessary to comply with a legal obligation to which the Controller is subject;
• Legitimate Interest: Processing is necessary for the pursuit of the legitimate interests of the Controller (e.g., website security, defense in court).

Place and International Transfers

The Data are processed at the operational headquarters of the Controller and in any other place where the parties involved in the processing are located.
The User's Personal Data may be transferred to a country other than that in which the User is located, including countries outside the European Union (e.g., USA). Such transfers occur exclusively in compliance with Chapter V of the GDPR (Regulation EU 2016/679), specifically through adequacy decisions of the European Commission, adherence to the EU-U.S. Data Privacy Framework (DPF), or Standard Contractual Clauses (SCC).

Retention period

Data shall be processed and stored for as long as required by the purpose they have been collected for:

• Data collected via contact form or email will be retained for the time strictly necessary to handle and fulfill the User's request.
• Data collected for newsletter or marketing communications will be retained until consent is revoked or the User requests to unsubscribe.
• Technical system logs will be retained for the time strictly necessary to ensure website security and proper operation.

At the end of the retention period, Personal Data will be deleted. Therefore, at the end of this term, the right of access, erasure, rectification, and data portability can no longer be exercised.

Purposes of processing collected Data

User Data are collected to allow the Controller to provide its Services, as well as for the following purposes: Contacting the User and responding to requests, Analytics (Google Analytics 4), Interaction with social networks, and Displaying content from external platforms.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

• Contacting the User

  Contact form (this Application)

  By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.

  Personal Data collected: email, first name, last name, company name, phone number, website, and message details.

  Mailing list or newsletter (this Application)

  By voluntarily subscribing to the mailing list or newsletter, the User's email address is added to a contact list to which messages containing technical, commercial, and promotional information relating to Proxel S.r.l. may be transmitted.

  Personal Data collected: email, first name, last name, country.

• Interaction with social networks and external platforms

  This type of service allows interactions with social networks, or other external platforms, directly from the pages of this Application.
  The interactions and information acquired are subject to the User's privacy settings for each social network.

  Meta / Facebook Social Widgets (Meta Platforms, Inc.)

  Facebook social widgets allow interaction with the Meta/Facebook social network.

  Personal Data collected: Cookies and Usage Data.

  Place of processing: EU / USA – Privacy Policy. Data transferred under the EU-U.S. Data Privacy Framework (DPF).

  X / Twitter Social Widgets (X Corp.)

  X social widgets allow interaction with the X (Twitter) platform.

  Personal Data collected: Cookies and Usage Data.

  Place of processing: EU / USA – Privacy Policy. Data transferred under the EU-U.S. Data Privacy Framework (DPF).

• Analytics

  The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

  Google Analytics 4 (Google Ireland Limited / Google LLC)

  Google Analytics 4 is a web analysis service provided by Google. Google uses the Personal Data collected to track and examine the use of this Application, compile reports, and share them with other Google services. IP addresses are anonymized by default.

  Personal Data collected: Cookies and Usage Data.

  Place of processing: Ireland / USA – Privacy Policy – Opt Out. Data transferred under the EU-U.S. Data Privacy Framework (DPF).

• Displaying content from external platforms

  This type of service allows Users to view content hosted on external platforms directly from the pages of this Application and interact with them.

  Google Fonts and Google Maps (Google Ireland Limited)

  Services managed by Google Ireland Limited that allow this Application to integrate font styles and geographic maps within its pages.

  Personal Data collected: Usage Data and Cookies.

  Place of processing: Ireland – Privacy Policy.

Rights of Users

Users may exercise certain rights with reference to the Data processed by the Data Controller pursuant to Articles 15-22 of Regulation (EU) 2016/679 (GDPR).

In particular, the User has the right to:

• Withdraw consent at any time: The User can withdraw consent to the processing of their Personal Data previously expressed.
• Object to processing of their Data: The User can object to the processing of their Data when it occurs on a legal basis other than consent.
• Access their Data: The User has the right to obtain information on the Data processed by the Controller and receive a copy.
• Verify and request rectification: The User can verify the correctness of their Data and request its updating or correction.
• Obtain restriction of processing: When certain conditions are met, the User can request the restriction of the processing of their Data.
• Obtain erasure or removal of Personal Data: When certain conditions are met, the User can request the erasure of their Data by the Controller.
• Receive their Data or have it transferred to another controller (Portability): The User has the right to receive their Data in a structured, commonly used, and machine-readable format.
• Lodge a complaint: The User can lodge a complaint with a competent Supervisory Authority.

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of public authority vested in the Controller, or to pursue a legitimate interest of the Controller, Users may object to processing for reasons related to their particular situation. Users are informed that if their Data is processed for direct marketing purposes, they can object to processing at any time without providing any reason.

How to exercise rights

To exercise User rights, requests can be directed to the Controller's email address: info@proxel.com. Requests are handled free of charge by the Controller as soon as possible and in any case within one month.

Additional information about Data processing

Defense in court

The User's Personal Data may be used by the Controller in court or in the stages leading to possible legal action arising from improper use of this Application or related Services.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services used by it may collect system logs, which are files recording interactions and that may contain Personal Data, such as the User's IP address.

Response to "Do Not Track" requests

This Application does not support "Do Not Track" requests. To determine whether any of the third-party services used honor "Do Not Track" requests, please read their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page. It is strongly recommended to check this page often, referring to the date of last modification listed at the bottom.